Payment Policy
April 2026
Overview
This Payment Policy outlines how payments are processed for purchases made through rideoffgrid.com. All transactions are handled securely through PCI-compliant payment providers.
Accepted Payment Methods
We accept the following payment methods:
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Visa
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Mastercard
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American Express
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Discover
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Shop Pay
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Apple Pay (where available)
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Google Pay (where available)
- PayPal
All transactions are processed in U.S. Dollars (USD).
Payment Processing
Payments are securely processed through Shopify Payments and other PCI-compliant providers. Ride Off Grid does not store full credit card numbers on its servers.
Because many of our products are high-value equipment and ship via freight carriers, all payments must be fully authorized before an order is submitted to the manufacturer or released for shipment.
Order Processing and Authorization
Once an order is placed:
- Payment is securely authorized through Shopify’s encrypted payment gateway
- You will receive an automated order confirmation email
- Orders are not submitted to the manufacturer or warehouse until payment authorization is complete
- For freight or specialty equipment orders, our team may contact you to confirm shipping details prior to fulfillment.
High-Value Equipment Orders
Due to the nature of our product catalog:
- Orders may undergo manual review to prevent fraud
- Additional verification may be required for freight forwarders or commercial delivery addresses
- If verification is needed, we will contact you directly by phone or email
Payment Security
Our website uses SSL encryption to protect your information.
Payments are processed through secure, PCI-compliant systems, and Ride Off Grid does not store full credit card details.
For more information on data handling, please refer to our Privacy Policy.
Sales Tax
Sales tax is calculated automatically at checkout where required by law.
If you are purchasing for resale or tax-exempt use, please contact us prior to placing your order.
Payment Confirmation
After payment is completed, you will receive:
- Order confirmation email
- Digital receipt
- Follow-up communication for freight scheduling (if applicable)
- If you do not receive confirmation within one hour, please contact us using the information below.
Changes to This Payment Policy
We reserve the right to update or modify this Payment Policy at any time. Changes will take effect immediately upon posting to the website.
Ride Off Grid
Phone: 608-351-0240
Email: support@rideoffgrid.com
Business Hours: 9:00am–6:00pm CST, Mon–Fri (excluding federal holidays)
Administrative Office:
6808 University Ave STE 108
Middleton, WI 53562
